Privacy Policy

Privacy Policy

This Privacy Policy explains how Co Parent Peace collects, uses, stores, and protects personal information when you use our website, apps, and related services.

Who we are

Co Parent Peace provides software designed to support calmer co-parenting communication, shared organisation, and secure record keeping. If you have questions about this policy, contact info@coparentpeace.com.

Information we collect

• Account details such as your name, email address, login credentials, subscription status, and transactional records.
• Content you choose to add, including messages, shared calendar items, notes, expenses, records, and uploaded files.
• Technical data such as browser type, device type, IP address, referral source, crash information, and usage events.
• Support and communications data when you contact us by email or through support channels.

How we use information

• To provide and maintain the service you signed up for.
• To authenticate users, protect accounts, and monitor misuse or fraudulent activity.
• To process subscriptions, renewals, invoices, and customer service requests.
• To improve the product, understand performance, and make informed product decisions.
• To comply with legal obligations and respond to lawful requests.

Lawful bases

Where UK GDPR or similar laws apply, we process personal data where necessary to perform our contract with you, to pursue legitimate interests in running and improving the service, to comply with legal obligations, or with your consent where consent is required.

Sharing of information

We do not sell personal information. We may share data with carefully selected providers that help us operate the platform, such as hosting, analytics, communications, authentication, and payment processing providers. These providers may only process information on our instructions or under their own lawful obligations.

Payments

Subscription payments may be handled by a third-party payment processor. Card details are processed by the payment processor and are not stored in full on this website unless clearly stated at checkout. Billing records, customer identifiers, and transaction status may be retained for finance, fraud prevention, and support purposes.

Analytics

We may use analytics tools, including Google Analytics, to understand website performance and visitor behaviour. Analytics may collect information such as pages viewed, device information, broad location, and referral source. You can control certain non-essential cookies through your browser settings or consent tools where available.

Retention

We keep information for as long as reasonably necessary to provide the service, maintain accurate records, meet legal requirements, resolve disputes, and enforce our agreements. If you close your account, some information may be retained for audit, billing, security, and compliance reasons.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection in relation to your personal information. You may also have the right to withdraw consent where processing relies on consent.

International transfers

Some providers may process data outside your home country. Where required, we use appropriate safeguards to protect transferred information.

Security

We use reasonable technical and organisational measures to protect data, including access controls, encrypted transport where appropriate, and ongoing security review. No online system can guarantee absolute security.

Children

Co Parent Peace is intended for adult users. It is not intended to be used directly by children.

Changes

We may update this Privacy Policy from time to time. The latest version published on this page will apply from the date it is posted.